SHIPPING AND REFUND

Shipping Options

Now, we only ship to Canada and The United States. Thanks for understanding.

**Orders placed after the shipping cut-off time, will ship out the following business day.

Standard Shipping charge based on products weight and size according to Canada Post rates, Approx. CAD$2.50 - CAD$20.00, Delivered 2 - 7 Business days

Express Shipping Available, the cost will be case by case. Please Contact us for details.

*If your address is located in remote areas, according to estimated shipping cost of Canada Post service, we may charge you additional shipping fee. Our customer service will contact you specifically on this case. Your package will be shipped out once your supplementary payment is made.

Returns Policy


If you are not completely satisfied with a CamelliaValley purchase for any reason, please review our return, refund, and exchange policies below for CamelliaValley.com purchases, or contact us.

 


CamelliaValley.com Purchases


Products must be returned in new or unused condition within 7 days. All returns are subject to validation and approval at CamelliaValley’s discretion. We are not able to refund your original shipping charges.  if applicable, unless the return was a result of our error. You are responsible for shipping charge of returned items. 


Please allow three weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.


Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. 

 


After 7 days of resuming normal business operations, we will no longer accept returns or exchanges.


Sale items marked with a discount are final sale. Sorry, no refunds.

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